Quality Update

GOING SOUTH OF THE BORDER
When the staff of a Hopkins Hospital inpatient unit wants assistance in piloting a project to improve patient care, the Center sends one of its experts across the street. This expertise also is being spread beyond this country’s borders. Last November, for example, in the successful quality expo organized by the Mexican Society for Quality in Patient Care in Mexico City.

Richard Davis, the Center’s executive director, talked about leadership’s role in championing quality improvement to healthcare chieftains from both private and public sectors. Cheryl Dennison, Center director of research and operations, spoke about Hopkins’ cutting-edge work in patient safety, and Hopkins Hospital and Health System Vice President for Human Resources Pamela Paulk explained the correlation between employee and patient satisfaction. Another group of Hopkins experts has been invited to participate in the Mexican society’s next quality expo in October 2004.